At Sapience, we value data protection. In this Privacy Statement, you will read how we guarantee the privacy of our website’s visitors and how Sapience handles your personal data.
Do you have any questions or are you experiencing issues with your website? Contact us via email. Our Privacy Statement fully complies with the General Data Protection Regulation (GDPR) of May 2018.
Personal data we process
Sapience, with registered office at Rue Charles Martel 6 - 8 1000 Brussels - Belgium, registered with the Crossroads Bank for Enterprises (KBO) under number 0730.961.217, processes your personal data because you use our services and/or because you provide them to us yourself.
The following is an overview of the personal data we process about you:
- Other personal data actively provided by you, for example, by filling out the contact form on our website
- Location data
- Data about your activities on our website
- Internet browser and device type
Special and/or sensitive personal data we process
Our website and/or service is not intended to collect data on website visitors who are younger than 16 years old, unless they have permission from their parent and/or guardian. However, we cannot verify if a visitor is older than 16. Consequently, we recommend parents to be involved with the online activities of their children, to prevent that data is collected about children without parental consent. If you are convinced that we collected data on a minor without permission, please contact us at e-mail, after which we will remove this information.
The purpose and on what grounds we process personal data
Sapience processes your personal data for the following purposes:
- Sending our newsletter and/or advertising leaflet
- To call or email you if this is necessary to perform our services
- Sapience analyses your behaviour on the website in order to improve the website and adjust the offer of products and services to your preferences
How long we store the personal data
Sapience does not store your personal data any longer than strictly necessary to realise the goals for which your data was collected.
Sharing personal data with third parties
Sapience transfers data to third parties only when necessary for the execution of our agreement with you or to adhere to a legal obligation.
Cookies, or similar technologies, we use
- Additional information on cookies
On this website, cookies are also placed by third parties. This includes, for example, advertisers and/or social media companies. An overview follows:
- Strictly necessary cookies
These cookies are required to navigate the website and use the functions provided. Without those cookies, requested services such as remembering your contact details cannot be provided.
- Performance cookies
These cookies collect anonymous information about the way in which people use our website. For example, we use Google Analytics cookies to find out how customers arrive on our website, how they navigate or use our website, as well as to find out what can be improved, such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not contain personal information that could be used to ascertain your identity.
- Social media cookies
- Google Analytics
Accessing, rectifying or erasing data
You have the right to access, rectify or erase your data. Furthermore, you have the right to withdraw permission for the processing or to object against the processing of your personal data by Sapience , and you have the right to data portability. That means you can submit a request to us and ask us to send you the personal data we have on you in a computer file. You can send a request for access, rectification, removal, or transfer of your personal data or your request to revoke your permission, or your objection to the processing of your personal data to e-mail.
In order to ensure that the viewing request was made by you, we ask you to send a copy of your ID card along with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the bar with numbers at the bottom of your passport), passport number and SSN (Rijksregisternummer). This is to protect your privacy. We will respond to your request as quickly as possible, although always within one month. Sapience would also like to point out that you have the option to submit a complaint to the national supervisory body, the Data Protection Authority.
How we secure personal data
Sapience takes the protection of your data seriously and takes fitting measures to prevent misuse, loss, unauthorised access, unwanted publication and unauthorised modification. If you are under the impression that your data is not properly protected or have noticed signs of misuse, please contact our customer service or e-mail.
Last updated: 20/12/2021